Bachelor of & Computer Science

2023

Southern New Hampshire University

Dedicated to honing my programming skills, I pursued a Bachelor's degree in Computer Science, which provided a strong foundation in coding, algorithm design, and software development. This educational journey not only equipped me with the technical skills but also nurtured my problem-solving abilities, preparing me for various challenges in the digital realm.

Full Stack Developer

2021 - Present

Self-employed Remote Web Developer

• Works with teams of freelancers to develop innovative web applications, converting project requirements into actionable technical specifications.
• Analyzed project requirements, converted them into technical specifications, and contributed to the planning and execution of development projects.
• Developed user-friendly interfaces using HTML, CSS, and JavaScript frameworks, ensuring a seamless user experience across various devices and browsers.
• Designed and optimized databases, using SQL and NoSQL databases, and integrated them with backend systems to ensure efficient data storage and retrieval.
• Adhered to best practices such as version control and testing methodologies to deliver premium quality code.
• Stayed updated with emerging technologies and industry trends, incorporating them into projects to enhance performance, scalability, and maintainability.

Customer Service Agent Expert (SimplrFlex)

2021 - Present

Remote

• Delivered exceptional customer service to a high volume of customers, handling calls and managing escalations with a calm and professional demeanor.
• Stayed up-to-date with the latest product and service information through training and access to expert knowledge bases.
• Built strong relationships with customers through active listening and documented their feedback to identify any issues with products or services.
• Resolved customer issues quickly and efficiently by processing exchanges and refunds and referring unresolved grievances to the appropriate department.
• Identified the root causes of product malfunctions and followed up with customers to offer solutions and share findings.

Security Officer Assistant Supervisor (Metro One)

2019 - 2021

Pleasant View, TN.

• Managed and supervised a team of security officers, ensuring the safety and security of a large fulfillment center.
• Monitored the premises, conducted searches, screened employees and trailers, responded to reports of suspicious activity, enforced site rules, and patrolled public areas.
• Prepared incident reports and conducted site searches.
• Verified the identities of authorized persons.
• Honed attention to detail, problem-solving, and interpersonal skills, utilizing de-escalation and crisis management techniques when necessary.

Military Experience

2010-2018

US Army | Various Locations

Squad Leader:

• Led, mentored, and supervised a diverse team of soldiers, fostering a sense of teamwork while maintaining high levels of morale and discipline.
• Oversaw training programs, conducted evaluations, and ensured squad was always ready for combat and other operational requirements.

Weapons Squad Leader

• Oversaw a team of soldiers, prioritizing their readiness, training, and health.
• Regularly conducted training exercises to improve individual and team skills in various combat scenarios.
• Collaborated and coordinated with other teams and units to achieve mission objectives in dynamic and demanding environments.
• Fostered a cohesive team environment and provided proactive leadership, consistently meeting and surpassing expectations.

Unit Prevention Leader (UPL)

• Promoted a drug-free environment in the unit by conducting educational and preventive programs, facilitating drug testing procedures, and implementing awareness campaigns to address substance abuse issues.

Equal Opportunity Leader

• Advocated for diversity, equality, and fair treatment among members of the unit by offering guidance and assistance to soldiers to ensure that they followed equal opportunity policies and created a welcoming work environment for everyone.

Sexual Harassment/Assault Response and Prevention Leader (SHARP)

• Actively worked towards preventing and dealing with incidents of sexual harassment and assault by conducting training sessions, providing support to victims, and making sure that the appropriate response and prevention measures were implemented in accordance with Army regulations and guidelines.

Subject Matter Expert Trainer and Certifier

• Led a squad of soldiers who were tasked with operating, maintaining, and deploying M2A3 Bradley Fighting Vehicles; provided expert training and certification to ensure that all squad members and other members of the Unit were proficient in their duties.
• Developed and implemented strategies to maximize the efficient use of vehicles during missions.
• Conducted performance evaluations and mentored squad members to enhance their professional development and operational capabilities.

Weapons Squad Team Leader

• Operated M2A3 Bradley Fighting Vehicles with expertise; ensured that the vehicle's valuable equipment and systems, worth over 20 million dollars, were regularly maintained and accounted for.
• Led team with constant situational awareness and executed tactical maneuvers with precision.
• Prioritized effective communication, coordination, and accountability among team members, and trained them accordingly.

Infantry Team Leader

• Provided guidance and oversaw tactical operations such as reconnaissance missions, security patrols, and responding to potential threats.
• Utilized skills as a gunner on various weapons systems and tactical vehicles, engaging targets and providing fire support when necessary.
• Served as a radio operator for the platoon leader, ensuring critical information flowed seamlessly and maintaining effective communication within the unit.
• Plotted important information on military maps accuratly to assist in making operational decisions .

11B Infantryman

• Supported combat operations and maintained unit's readiness.
• Underwent intense training to become proficient in operating and maintaining various weapons and equipment necessary for infantry operations.
• Conducted patrols, provided security for assigned areas, and reported any observations or incidents.
• Played a key role in setting up defensive positions to ensure the safety of personnel and assets.
• Effective communication, following orders, and adhering to military standards were critical aspects of the job.